Liferaft Support
Our users enjoy our products, but our beacon service is our Liferaft Support Team.
A dedicated team, specialized in maritime business, information and communications technology. We successfully support more than 5,000 users in Greece and worldwide.
As a trusted partner, we help you harness TELiX’s full potential—whether it’s coordinating with cross-functional teams, managing global operations or maintaining smooth communication across port and offshore environments.
Our support ensures that your email service is not just reliable, but also a tool that enhances efficiency and teamwork for your maritime business needs.
The Liferaft Support team guides TELiX users to utilize the software efficiently, making communication easy and swift!
How does Liferaft Support work?
The moment you become one of our partners, you have access to our ongoing support. Throughout our onboarding, we help your team utilize Telix through our training sessions and Liferaft Support Team & availability for any question that may arise.
Our training aims to provide a structured understanding in simple terminology, using step-by-step instructions and a best practices approach. We simplify the process even more by accessing your PC directly and navigate the waters together.
Our team operates proactively by leveraging our advanced health and monitoring system to promptly detect any potential challenges related to our products, ensuring seamless operation of your email services.
We take the initiative to notify you immediately so you can resume business as usual. The liferaft Support team is here to guide you in contacting the right individuals for infrastructure abnormalities, such as network problems or mail provider difficulties. As we consider ourselves a member of your team, we are dedicated to directly assisting your partners to overcome these challenges efficiently.
We are always excited to hear your recommendations! Your ideas and input are extremely valuable to us, enabling us to develop solutions that better meet your unique needs.
